Shipping & Fulfilment Policy

We dispatch from Australia and from partner warehouses where we hold regional stock. Below are our shipping methods, timeframes, costs, and the position on customs and import duties — set out plainly so there are no surprises at your door.

Last updated: April 2026

1. Where we ship

We currently ship to: Australia, New Zealand, the United Kingdom, the European Union (all member states), the United States, Canada, Singapore, Hong Kong, Japan. We may at times add or remove shipping destinations, and shall advise prospective buyers of such via update to this page.

Some products may not be deliverable to certain destinations due to product-level limitations or regulatory restrictions imposed by the destination. We will indicate this on the Webstore or at checkout. We may not ship to PO Boxes or military APO/FPO addresses for international orders.

2. Processing time

Orders are processed within 5 business days of payment. Orders placed on weekends or public holidays are processed the next business week. During collection launches, peak periods, and major sales events, processing may take up to 10 business days; we will say so on the site at the relevant time.

3. Delivery timeframes & costs

Shipping cost and timeframe are calculated at checkout based on your destination and chosen method. If no specific delivery date is given at checkout, we will deliver your order within 30 days of Order Confirmation, barring exceptional circumstances. Different parts of your order may arrive on separate dates. Indicative timeframes from dispatch:

Australia: Standard 3–7 business days; Express 1–3 business days.
New Zealand: 5–10 business days.
United Kingdom: 5–10 business days standard; 3–5 business days express.
European Union: 5–12 business days depending on destination.
United States & Canada: 5–12 business days standard; 3–6 business days express.
Singapore, Hong Kong, Japan: 5–10 business days.
Middle East: 7–14 business days.

These are indicative. Customs processing, weather, carrier capacity, and other factors may extend timeframes. Tracking will be provided once your order is dispatched.

4. Duties, taxes & importer of record

Where we are able to, we collect duties and import taxes at checkout so that the price you pay is the final price ("delivered duty paid" or DDP). Where DDP is not possible for your destination, your order will be sent on a "delivered duty unpaid" (DDU) basis, and the carrier or customs authority may invoice you for duties and import taxes on delivery. Whether your order is DDP or DDU will be made clear at checkout.

You are the "importer of record" of any international shipment. We (or our agent) facilitate importation on your behalf, acting as your agent for customs purposes. By placing an order you authorise us to: (a) transact with relevant authorities; (b) submit documents required for import; (c) facilitate payment of duties and taxes; and (d) where applicable, return goods on your behalf.

We cannot estimate the amount of duty payable on a DDU basis — it depends on your country's tariff schedule, the product's HS classification, and the declared value. If you fail to pay required duties or refuse delivery without following the proper cancellation procedure, you may face additional charges (return shipping, loss of original shipping cost) which we may deduct from any refund.

Should an item be exclusive of tax at the time of purchase, this will be noted.

5. Carriers

We use a mix of carriers depending on destination and method, including Australia Post / StarTrack, DHL, FedEx, UPS, Royal Mail, and Aramex. The carrier used will be visible in your dispatch email.

6. Tracking

Tracking details are emailed to you when your order is dispatched. Most orders can be tracked end-to-end through the carrier's portal. International orders may show a "handover" gap when the parcel passes between carriers — this is normal.

7. Addresses, delivery attempts & unclaimed parcels

Please check your address carefully at checkout. We cannot amend a shipping address once the order has been dispatched. If you notice an error, contact care@ggbussey.com immediately.

If you are not in to receive your parcel, the carrier will leave a card and (in most jurisdictions) hold the parcel for collection. Parcels that are unclaimed and returned to us will be refunded for the goods value only — original outbound shipping is not refunded. If you would like the order redelivered, the cost of redelivery is payable.

8. Risk & delivery completion

Delivery is considered complete when the product reaches the address you specified at checkout. For UK and EU consumers, risk does not pass until the goods come into your physical possession (or the possession of a person you have nominated, other than the carrier).

If your parcel arrives damaged, please contact care@ggbussey.com within 7 days of delivery with photographs so we can resolve it with the carrier.

9. Contact

Shipping enquiries: care@ggbussey.com

General customer care: care@ggbussey.com